Often dismissed as a ‘soft’ discipline, it’s actually the most practical route to value creation. We have a growing problem ...

In the complex and ever-evolving landscape of state and local governments, the need for modernization that addresses citizens’ frustrations is more important than ever. Human-centered design is a ...

Human-centered design is crucial in healthcare—but it’s often invisible. Rooted in systems thinking, it considers the broader ecosystems that shape patient needs. Design can make or break a patient’s ...

The term “human-centered design,” or HCD, came into vogue more than a decade ago as a way to describe a new approach to the delivery of government services and to elevate government activities overall ...

Nathan Eddy works as an independent filmmaker and journalist based in Berlin, specializing in architecture, business technology and healthcare IT. He is a graduate of Northwestern University’s Medill ...

Successful technology businesses prioritize innovation and focus on designing solutions that work the way people do. Creating a culture of innovation and human-centered design may seem like distinct ...

The architectural practice has always been rooted in what people now call “human-centered design”. The term, coined by Irish engineer Mike Cooley in his 1987 publication “Human-Centred Systems” ...

This article is part of a VB Lab Insights series paid for by Capital One. Within any organization, various business functions vie for a seat at the elusive, and sometimes mysterious, “table.” It can ...