A significant shift in communication habits is taking place, particularly among Gen Z, a generation that has grown up with smartphones yet appears increasingly reluctant to use them for voice calls.

Why Smart Call Coverage Is the Real Growth Multiplier A former colleague of mine runs a multi-location dental group that thrives on new patient inquiries. As they scaled, they found that they were ...

(CNN) — As Social Security Commissioner Frank Bisignano tells it, callers only had to wait an average of 8 minutes to speak to an agent on the phone in July. (CNN) — As Social Security Commissioner ...

Well...it's happening again. One generation is being called out by another, and for once, millennials are not the target. Gen Z is on the hook (that's a phone pun for ...

JEFF DAVIS PARISH, La. (KPLC) - The Jeff Davis Parish Sheriff’s Office has been under new administration for a year now. Sheriff Kyle Miers says he walked in on July 1 of last year and immediately got ...