The human brain doesn’t remember everything verbatim. It remembers meaning. Patterns. Emotional weight. That’s the standard ...

AI and the CXO are reshaping customer experience as leaders build adaptive systems that respond in real time to customer needs and expectations.

Explore how AI is transforming business software by enhancing efficiency, automation and insights.

About 200 Humana call center agents are now using artificial intelligence software to enhance customer service, according to the Wall Street Journal. The software, developed with tools from Cogito ...

LAS VEGAS, June 06, 2025 (GLOBE NEWSWIRE) -- Hyperscale Data, Inc. (GPUS) (NYSE American: GPUS), a diversified holding company (“Hyperscale Data” or the “Company”), today announced that its indirectly ...

A chatbot is an artificial intelligence tool designed to simulate real-time conversations with users. It operates around the clock, doesn't require breaks and can manage a high volume of requests ...

Count Jesse Zhang among those who think the latest version of artificial-intelligence technology is going to have a big impact on jobs. Zhang is the CEO and co-founder of Decagon, a San ...

He says Salesforce has halved its customer support roles from 9,000 to 5,000. "I was able to rebalance my head count on my support. I've reduced it from 9,000 heads to about 5,000 because I need less ...

Artificial intelligence is beginning to revolutionize how small businesses do everything from customer service to contracting, supply chain management and more. New security solutions are helping ...

As global carriers in aggressively pursue AI-driven automation, U.S. operators require architectural frameworks that enable innovation and manage infrastructure.