Call center training is changing. It's becoming more sophisticated as better tools come into the environment. It's also become more long-term, stretching out beyond the initial hire into the realms of ...

Back in our February issue, we discussed the results of a recent SSPA survey of top performing agents. One of the survey's key messages was that: “Simply put, top talent gets more training on an ...

If not all, many BPO companies have figured out that the importance of training their employees tactically to ensuring better service for different occasions is a very significant faction in ensure ...

Jamaica’s government is planning to provide BPO training in order to increase its ability to create jobs and meet economic growth targets. “BPOs are often viewed as call centers offering cheap labor ...

Jamaica’s Human Employment and Resource Training Trust, National Training Agency (Heart Trust/NTA or Heart) has launched a new training course for the BPO sector. The three-week course, named ...