BT Group is transforming customer support through the integration of advanced AI and generative AI technologies, in collaboration with Sprinklr. The refreshed customer contact platform enhances the EE ...

BT Group is the largest provider of fixed-line, broadband, and mobile communications services in the United Kingdom and also provides subscription television and IT services. Though it’s based in ...

Contact centers are often the frontlines of customer service for businesses today, yet many companies fall short when it comes to delivering a superior customer experience. For example, according to ...

BT is adopting a strategy of ZeroOps, with the aim of self-healing operations, which it hopes will free up employees to spend more time doing value added work with customers. British communications ...

HOBOKEN, N.J.--(BUSINESS WIRE)--NICE (Nasdaq:NICE) today announced that BT Group, a leading United Kingdom-based multinational communications company, has selected NICE’s solutions to transform its ...

On 11 December 2022, as users headed online to shop, stream music and download films, BT-owned Openreach carried more broadband traffic than ever before, with 229PB (petabytes) of data across the ...