Setting up a new billing system for Seattle City Light and Seattle Public Utilities customers took longer and cost more than originally estimated because of unrealistic scheduling and other factors, ...

The Los Angeles Department of Water and Power relied on ineffective project managers and inexperienced consultants when it developed a new customer service billing system that proved a catastrophe, ...

Seattle’s new billing system for its public-utilities customers will launch a year or more behind schedule and cost at least $34 million more than initially projected. The project to build a new ...

OVERLAND PARK, Kan.--(BUSINESS WIRE)--Black & Veatch’s Management Consulting business announced today that two client projects in Maryland and Canada were awarded coveted 2020 CS Week recognition, ...

Any business interested in growth needs to automate. In today's connected world, digital workflows and machine learning are streamlining business and transactional processes, making them more ...

In the age of e-commerce and higher customer expectations, billing for goods and services is going through an ongoing transformation. In my experience as CEO of a company that offers billing solutions ...