Healthcare call centers perform vital functions such as connecting patients to caregivers and managing scheduling, billing, and triage requests. Despite playing such a crucial role, the call center is ...

Call center automation uses AI to streamline customer service. Discover how it works, explore tools, and gain expert tips to enhance customer experience. Automating complex processes and repetitive ...

Robotic process automation firm Automation Anywhere Inc. is bringing its smarts into contact centers, helping call center agents become more efficient by quickly surfacing the information they need to ...

Join our daily and weekly newsletters for the latest updates and exclusive content on industry-leading AI coverage. Learn More The shift to digital during the pandemic put pressure on customer service ...

eSpeaks host Corey Noles sits down with Qualcomm's Craig Tellalian to explore a workplace computing transformation: the rise of AI-ready PCs. Matt Hillary, VP of Security and CISO at Drata, details ...

Call center software pioneer Five9 has a number you can call -- 915-f-i-v-e-9-a-i -- to hear the stentorian voice of a call agent. It can tell you jokes, and it sounds much more natural than a typical ...

One of the highlights of Call Center Demo and Conference in Orlando this past May was seeing Empirix's (Waltham, MA) newest version of OneSight for Contact Centers. OneSight represents a big step ...

We recently published a list of 13 Cheap AI Stocks to Buy According to Analysts. In this article, we are going to take a look at where NICE Ltd. (NASDAQ:NICE) stands against other cheap AI stocks to ...

Call center quality assurance (QA) software — and its enterprise counterpart, contact center quality assurance software — have become essential for businesses that want to provide consistently high ...

ORLANDO, Fla. & TOKYO--(BUSINESS WIRE)--Kore.ai, a leading conversational AI software company, has today announced the launch of its AI powered contact center-as-a-service (CCaaS) solution, ...