Microsoft Corp. Wednesday released an update to its software for call centers that adds new functionality for customers to interact with customer-care agents, according to the company. Previously, ...

Google Duplex is a technology that's designed to work for people, not take their jobs -- at least, according to Google. Now a company is reportedly looking to use Duplex the other way around: on the ...

Engage AI Complete is a new premium tier of its Engage AI software for call centers – uniquely analyzing not only what is said, but also how it is said, in real time, while also removing background ...

Call center software pioneer Five9 has a number you can call -- 915-f-i-v-e-9-a-i -- to hear the stentorian voice of a call agent. It can tell you jokes, and it sounds much more natural than a typical ...