Customer conversations are getting harder, not easier. Users expect instant answers across chat, email, voice, and messaging ...

Silverback AI Chatbot has announced ongoing development and refinement of its AI Assistant feature, reflecting significant shifts in how organizations manage digital communication, user interaction, ...

How do you know if a chatbot is giving the correct answer? This is an important question for companies that use large ...

Researchers have developed the chatbot Iris, which offers informatics students personalized assistance with programming assignments. A study has now confirmed the chatbot's success: Iris improves the ...

Amazon is making a louder, more deliberate move into the fast-moving world of conversational AI. While the company has spent ...