Most companies don’t lose clients because of a dramatic failure. They lose clients because their product or service slowly becomes discretionary. Across B2B industries, switching providers is becoming ...

Running an advisory business today requires more than investment knowledge. Today’s investors expect a personalized client experience from their advisors. In a recent investor survey, 56% of ...

As businesses scale, it’s easy to lose sight of the core mission and reduce your focus on customers’ challenges. Many entrepreneurs, especially in fast-moving and innovative industries, will ...

New partners, including the firm’s first female head of a department, are eyeing a deeper focus on client understanding Intellectual property firm Brandsmiths has boosted its partnership ranks with ...

"As deal sizes and client needs have grown year over year, so has our ability to help businesses pursue larger, more complex opportunities. As we look ahead, our commitment to serving clients with ...

Daniel Raymond, who will serve as head of client relations, tells Managing IP that law firms must offer ‘brave’ opinions if they want to keep winning new business Intellectual property firm ...