Learn about the state of contact center technology and the latest software improvements giving call centers like yours a fresh advantage. Busy contact centers handle millions of conversations across ...

When it comes to customer service and customer experience (CX), the emergence of AI has made quite an impact in the contact ...

It feels like the more technology a company deploys in its call center, the more it results in the worst customer experience possible. What used to be a personal conversation with a specific person is ...

The most substantial carbon reductions from CCaaS adoption come from enabling remote and distributed workforce models. Many ...

Contemporary ai call center technology encompasses integrated solutions that collaborate seamlessly to generate fluid customer interactions. These comprehensive systems incorporate intelligent virtual ...

How To Improve Contact Center CX Without Buying New Tech Your email has been sent Learn how to enhance contact center CX and level up the customer experience with a few practical changes and the tools ...

Proven tools matter. Contact center technology succeeds when it improves FCR, AHT or CSAT, not when it simply adds more features. Agent support wins. AI and automation deliver when they amplify agents ...

MISSISSAUGA Ontario Cara Operations Ltd., based here, Canada's largest full-service restaurant operator with multiple brands, will use Exit 41 Inc.'s Order Perfect 2.0 technology for call center ...

Improve engagement with modern contact center technology Examine how Contact Center as a Service (CCaaS) solutions are transforming engagement and service delivery in higher education by providing ...

This Best Practice is part of a collection of advice provided by information technology professionals on how they have solved various challenges, and addressed IT priorities within their organizations ...

As Key Bankcontinues to move its platforms and systems into the cloud, it's starting to report tangible results. Last year, the Cleveland, Ohio-based bank fully transitioned its contact center ...