Today, we live in the age of the customer. The customer is always right, and the customer will rarely wait. Long gone are the days of lengthy hold times, generic responses and uninformed ...

High-context communication can be defined as the type of communication where many intricate factors (such as status, social relationships, social environment, formality, non-verbal gesture, silence, ...

Voice calls can be used as a trigger that ushers in content, relationships, and information. Content comes to callers, rather than callers pursuing content. I started writing about UC, followed by UCC ...

When we think of our telecommunications experiences, we want them to be seamless and instant - as if we were conversing with someone face-to-face. We don’t expect a delay in our in-person interactions ...

CHARLOTTESVILLE, Va.--(BUSINESS WIRE)--SafeGuard Cyber today launched the next generation of its industry-leading integrated cloud communications security and compliance platform to investigate and ...

A new class of A.I. tools is tackling what most derails teamwork: miscommunication and lost context. Unsplash+ The modern workplace is increasingly complex: Teams span continents, technical expertise ...