Your goal is to acquire and sustain customers by delivering products and services at cost and on time without sacrificing quality. How do you do it? By developing efficient processes with a supportive ...

Anything that you do well is worth doing better over time. The term "continuous improvement" describes a process practiced by quality engineers but it speaks to something that every conscientious ...

Small businesses often have difficulty competing with larger competitors that are able to mass produce products at low costs. Continuous quality improvement is a business management system that ...

Implementing an effective and sustainable continuous improvement (CI) program is hard work. It typically requires dedicated effort from multiple operations and CI leaders who, let’s face it, start out ...

The performance-punishing nature of poor workplace design is a persistent issue filled with musculoskeletal injuries and rising medical care costs. Many manufacturing and industrial companies attempt ...

In my last article, and the first in our series on metrics, I made three key points: Embrace the notion that most factories are cost centers. Create the mindset of CI/lean, i.e., there is always a ...

Having an ideal organizational culture (however you define “ideal”) is the white whale for many leaders. This is more than a bit surprising, considering all the books that have been published on ...

In the past decade, the number of robots deployed in logistics has grown significantly, driven by the advantages of increased reliability, throughput and accuracy compared to manual processes. These ...