Often consumers feel quite confused about what they should expect or what they are entitled to when they decide to return a product back to the shop where it was purchased. The right answer to this ...

We consumers are usually offered a credit note when we need to exchange a product and we do not manage to find anything to our liking to exchange it with. Some times a credit note is also offered when ...

If you have a credit note from a package holiday that was cancelled due to the pandemic, time is running out to redeem it safely before September 30. You can still use the vouchers after that date, ...

Tens of thousands of holidaymakers who were issued credit notes in response to cancelled holidays have been urged to check expiry dates – with thousands approaching the 12-month cut off date. Airlines ...

From reproductive rights to climate change to Big Tech, The Independent is on the ground when the story is developing. Whether it's investigating the financials of Elon Musk's pro-Trump PAC or ...

Holidaymakers have been given official notice to use up millions of pounds’ worth of unspent credit notes, issued in the face of pandemic-related cancellations, or face losing their money. The ...