According to the 2024 State of Employee Safety Report, 86% of employees have experienced an emergency at work and 34% don’t feel prepared to navigate these incidents. When it comes to any well-running ...

How do you communicate with your colleagues? According to a new study, few executives use the phone or meet in person in work. Not surprisingly, e-mail has become their most used method of ...

I recently had the privilege to present at a customer experience conference where I emphasized the profound impact an intentional investment in employee experience can have on a company's growth ...

In the modern age of blue and green text bubbles, it’s easy to forget how much effort communication used to take. Scattered over the pre-smartphone decades, various communication methods would take ...