An Airbnb customer was left furious after being charged for leaving pet hair at a home rental, despite the listing for the property labelling it as pet friendly. The angry guest, called Maddie, ...

Researchers from Vrije Universiteit Amsterdam, Dartmouth College, Babson College, and LUISS University published a new paper in the Journal of Marketing that shows how to de-escalate customer anger on ...

Japanese telecommunications giant SoftBank recently announced that it has been developing “emotion-canceling” technology powered by AI that will alter the voices of angry customers to sound calmer ...

An angry customer at a McDonald’s in Houston, Texas, fatally shot a man who was trying to calm him down, police say. Getty Images/iStockphoto A McDonald’s customer who was angry about his order shot ...

Posts from this topic will be added to your daily email digest and your homepage feed. A reassuring line that said Sonos ‘does not and will not sell personal information’ has disappeared. A reassuring ...

Sometimes, those mistakes include assuming someone works at a store and asking them for help, only to find out they don’t work there at all. This teenage girl would have understood, but when the other ...

The goal of the customer service is to ensure customer satisfaction and to enhance customer loyalty. But despite the billions of dollars companies spend on customer service programs, our interactions ...