Forbes contributors publish independent expert analyses and insights. Shep Hyken is a customer service/CX expert, author & keynote speaker. My friend, David Horsager, is the world’s leading expert on ...

Reputation experience management (RXM) tools are quickly becoming crucial pieces of technology for organizations to thrive in the new reality. It’s no secret that the past two years have caused a boom ...

Adam Petrilli is a reputation management expert and CEO at NetReputation.com, an award-winning Online Reputation Management (ORM) firm. We work, live and do business in the age of digital connectivity ...

Rocket CRM has announced the release of expanded automation tools designed to advance customer relationship management and support Marketing Automation initiatives. These developments aim to help ...

The aptly named online reputation management firm Reputation.com Inc. has a lot more money in the bank today after closing on a $150 million minority growth funding round. The round was led by Marlin ...

Customer experience and satisfaction is key for OEMs and dealers. An unhappy customer could turn into more lost business. We spoke to Kia UK and CX consultants ‘Reputation’ to learn more. The Internet ...

REDWOOD CITY, Calif., Oct. 07, 2019 (GLOBE NEWSWIRE) -- Reputation.com, provider of the first and only complete cloud-based enterprise reputation and customer experience management platform, today ...

Widewail’s Q2 2025 Voice of the Customer Report crowns Vaughan Automotive the top automotive group in America, leading the industry in engagement & response. We are honored to be recognized on this ...

Pam Dodrill has been named Chief Customer Officer, focused on championing the experience of Reputation's fast-growing customer base. Brad Null, a data scientist expert and UCLA artificial intelligence ...