In a recent study by the FCA on banking customer satisfaction, challenger banks Monzo and Starling ranked top of the leaderboard for overall service quality, scoring 86% and 84% respectively.

Even five years ago, almost every customer in a HubSpot survey rated an “immediate” response as important or very important. With more companies offering automated round-the-clock support to keep up ...

Editor's note: This article is Part 1 in a four-part series where we explore the reporting and article-writing differences between artificial intelligence and humans on the same topic (AI-augmented ...

Fast-moving changes at the Social Security Administration by the Trump administration's so-called Department of Government Efficiency have prompted concerns that it may be more difficult for ...

The focus on customer experience (CX) has been gaining popularity in recent years. The term CX refers to the experience a person has with a brand or company at every touch point along the buyer’s ...

Barclays has revealed how its investment in developing common, global IT infrastructures, is helping the bank transform the service it provides to its wealth customers. It said that private banking ...