I recently worked a shift in our company’s customer service operation. With the help of two very patient colleagues, I processed tickets and toggled among four software tools (the actual reps use at ...

New AI conversational tool enables customer service agents to reduce average handle time by two minutes, increase interaction efficiency by 30% and trains new agents 70% faster San Francisco, Jan. 24, ...

In today's competitive business landscape, the devil is in the details. With so many businesses competing for customers in both online and brick-and-mortar spaces, setting a business apart boils down ...

AI-Ready Customer Data Platform (CDP) Innovations Extend Brands’ Line of Sight, Enhancing Customer Profiles and Powering Real-Time Personalization SAN FRANCISCO--(BUSINESS WIRE)--Today at SIGNAL 2023, ...

Here’s your guide to reducing costs and increasing revenue through effective customer journey orchestration. The world isn’t what it once was. This isn’t hyperbolic; global uncertainty means ...

Expertise from Forbes Councils members, operated under license. Opinions expressed are those of the author. Today’s business landscape isn’t defined just by products or pricing—it’s defined by ...

While it has always been important, customer experience is quickly becoming an essential component to secure a competitive advantage in today’s marketplace. In fact, a widely cited study conducted by ...

Customer experience (CX) is a very simple term, relating to the perceptions created by interaction with your organisation and ultimately the impression left with potential or engaged customers during ...

Behind the Review host and Yelp’s Small Business Expert, Emily Washcovick, shares a look at this week’s episode of the podcast. As any small business owner knows, online reviews can be tricky.

Ecommerce returns are the new reality for retailers, but their rapid rise doesn’t have to crush conversion rates and profitability. Instead, brands should put themselves in shoppers’ shoes. Consider ...