We all know that opportunity for a first impression is critical. So the Department of Commerce through Miami University Regionals E-Campus has designed an online four-week course to help you and your ...

If you’re interested in building an internal customer service initiative, here’s how to undertake this on your own, based directly on what I’ve found works for me. (I’m a customer service consultant, ...

Professional certifications are pivotal for customer service and contact center professionals aiming to enhance their expertise, credibility and career prospects. From frontline customer service ...

Quiq reports nine key customer service challenges, emphasizing setting clear expectations, training for empathy, and ...

Building an effective customer service program starts with the attitudes of your customer service representatives. Customers are more likely to respond in a positive way when your customer service ...

It's always prudent to boost key professional skills that can make you more employable in the current job market. Finding free ways to obtain training and certifications should be at the top of your ...

Customer service is the essential growth engine for any company finding its footing in the entrepreneurial world. You don’t have the luxury today of building a business as it was done in the Mad Men ...

When it comes to customer service, we have memorable experiences. However, being on the receiving end of bad customer service generally motivates us to spread the word to anyone who is willing to hear ...

Responsible customer service departments establish methods and techniques for gracefully handing language barriers to provide superior customer service. Language barriers may be based on speaking ...