Eversource Energy’s automation journey shows that companies can reinvigorate operations and employee experiences through intelligent automation. By addressing backlogs, adopting process mining and ...

Real-time, automated process optimization can fix everything from the supply chain to the planet. Who benefits from process mining? The short answer: everyone. Getting 360-degree insight into your ...

‘We're trying to optimize workflows across the enterprise, really ‘X-ray’ them and get down to a low level. We have our process mining capability, which can give us the end-to-end look within our ...

You're frantically trying to resolve an issue with a recent online purchase. It's late, you're frustrated, and you need help now. You reach out to customer service, dreading the thought of navigating ...

Your employee pain points are probably resolvable—with process mining, you can find out where to start. Let’s start with a very basic question: What is mining? Coal mining is digging for coal in the ...

ServiceNow announced this morning that it was acquiring Czech Republic task mining company UltimateSuite, giving the company a new way to capture and understand how work flows through a business. The ...

Growth is a crucial component of any business, and sustainable growth is impossible without customer service. More customers inevitably means higher support volume. And without the resources to ...

Expanding the partnership further, Celonis – a market leader in process mining – and BMW Group has announced that they have significantly expanded their strategic agreement. BMW has been working with ...