The customer service experience is a make-or-break opportunity for any brand. It can either solidify customer relationships—or irreparably damage them. Executives realize the critical importance of ...

Join Jenner & Block Partners Jeremy Creelan, Megan Poetzel, and Laurel Loomis Rimon in the third CLE webinar in our series on Bank-Fintech Partnerships. Topics covered will include: Managing customer ...

You build trust and authority by giving your customers the answers they're looking for. But how can you know what they want and when they want it? Join Jeannie Walters, Certified Customer Experience ...

While attracting customers is crucial, retaining them through a seamless and satisfying experience is paramount. While self-service options have their place, they shouldn't replace human interaction ...

Discover how top brands create unforgettable customer service experiences that enhance loyalty, build trust and keep people coming back for more. At the heart of this experience are common triggers ...

Gathering online is a popular way to connect with a wider community that defies geography. That’s true whether you’re chatting in Slack with coworkers, tuning in for a live stream, or attending an ...