Yesterday, in my opinion, I was treated poorly by an on-line manager. Today I spoke with someone who was willing to listen. I had a much better conversation and resolution today than yesterday. You're ...

Netflix’s recent troubles, which began with a a new pricing plan that raised rates by 60% on many subscribers and continued as members fled, the stock price tanked, and the company decided to split ...

TV network bundling is not only back for video customers -- but apparently so are the savings. And perhaps one teeny-weeny thing as well -- but something that's not so good for consumers: long-term ...