YOU need to book an appointment to see the doctor – but picking up the phone and calling the surgery can be a task many of us dread. It can feel more difficult to get through to reception than speak ...

Dear Harriette: I’ve had to stop using two of my regular physicians and find new ones, not because of any problems with the doctors themselves, but because their receptionists were very nasty, and in ...

It can be a real feat to nab yourself a doctor's appointment these days and since the Coronavirus pandemic, it's only become more of a struggle. With virtual appointments and telephone consultations, ...