In a world of information overload, employers can struggle to get their benefits messages heard and, perhaps more importantly, understood. Last October, President Obama signed into law the Plain ...

Ensuring communications sent to state and local government agency clients are clear and understandable is crucial to ensure that individuals and families receive the services they need. Social ...

What is the great hidden cost of doing business and carrying on the government? Poor communication. And the numbers are staggering. Anyone who needs proof can find it in the just-published second ...

Not sure what "subrogate" means? Help is on the way. Legislation mandating that federal agencies use plain language in public communications is working its way through Congress, giving foes of ...

Plain language versus structure. That’s the debate the parties offer the court Tuesday morning in Kemp v. United States. The case involves a small detail of the Federal Rules of Civil Procedure – the ...

A recent study from the Harvard Kennedy School at Harvard University — called The Formality Effect — is providing a new perspective on effective government communications. The main finding is that ...

We’ve seen it time and again: Your colleagues spend countless hours compiling information and drafting a data-rich disclosure meant to inform the investing public. Yet, despite this effort, your proxy ...