Restaurant chains are expanding their use of AI and other tech, but must strike a balance between the cutting-edge and hospitality-focused service.

Twenty years ago, my grandmother did something that would change my life — and ultimately yours as well. She sent a text message placing her coffee order to Koffee Too, a small café in New Haven, Conn ...

Food prices and labor costs likely will remain the largest expenses of running a restaurant. For most restaurants, credit card swipe fees have become the third-largest operating expense, just behind ...

Unfortunately, workplace accidents in the restaurant industry are all too common. Research shows that between 2010 and 2020, more than 169,600 unique accidents occurred in food service—accounting for ...

The fundamentals of the restaurant industry are strong, and operators are cautiously optimistic about the year ahead, according to the National Restaurant Association’s 2025 State of the Industry ...

McDonald’s CEO Chris Kempczinski on Wednesday offered three predictions for trends that the quick-service restaurant industry will see this year. The top three trends that Kempczinski forecast to ...

During a recent interview at the annual ICR Conference in Orlando, William Blair analyst Sharon Zackfia said that although the industry saw some improvement in December compared to a curveball-filled ...

Kristen Hawley writes about the restaurant business from San Francisco. She's the founder of Expedite, a weekly restaurant technology newsletter highlighting news and big ideas about the future of the ...