Standardizing processes is important for a growing business, but few people know exactly how to do this. Most times, what is created is too general or detailed and burdensome and is put on the shelf ...

Innovation is management. For those of us that want to create a lasting innovation culture in our companies, understanding this principle is vital to success. There may be plenty of myth making around ...

Greg Kihlström advises on CX, Marketing, and Digital Transformation at GK5A, hosts The Agile Brand Podcast, and is a best-selling author. You’ve probably heard something to the effect of this before ...

Good process safety in any organization requires specific knowledge, experience and skills. These building blocks of process safety lie, of course, mainly with your organization’s staff. So, how do ...