Opinions expressed by Entrepreneur contributors are their own. As a customer service consultant and trainer, I’m the guy business owners ask to turn their company into “The Ritz-Carlton of Industry X” ...

Forbes contributors publish independent expert analyses and insights. I'm a customer experience consultant and customer service trainer. Mar 21, 2019, 07:16pm EDT Mar 22, 2019, 11:32am EDT This ...

Whether someone is traveling for business or pleasure, the level of customer service she receives on her trip will help determine whether she comes back for another visit or warns her friends to avoid ...

Learn these seven secrets from the hospitality industry, and you’ll be able to apply them to nearly any business. Iconic, loyalty-building customer service occurs when you seek out and care for ...

In recent years, social media and guest reviews have made a profound impact on the hotel industry. Savvy hotel operators who are willing and able to use guest feedback to improve their service can ...

The elevator in the San Francisco St. Regis hotel is a striking example of anticipatory customer service, the highest of the three levels of customer service I yammer on about in customer service ...

Oracle ORCL recently announced that Minor Hotels is enhancing the operations of 100 of its properties by implementing Oracle OPERA Hospitality Cloud. By moving to this cloud, the expanding hotel ...

Every hotel should act like your home away from home. While plush bathrobes, fresh bed linens and spotless floors go a long way to ensure a comfortable, relaxing hotel stay, there’s nothing more ...