The entry-level certification, called the Microsoft Certified Desktop Support Technician (MCDST) credential, enables an IT manager or customer to ensure competency and consistency of help-desk ...

A help desk professional is someone that balances customer service skills with technical competency to assistant internal employees or external clients with computer or technological issues. Internal ...

Certification signifies that ServiceDesk Plus and the teams behind it adhere to ITIL best practices Reaffirms ManageEngine as a trusted partner for businesses seeking an industry-certified service ...

PLEASANTON, Calif.--(BUSINESS WIRE)--ManageEngine, the real-time IT management company, today announced that the change management module in its flagship IT help desk software, ServiceDesk Plus, has ...

Doha, Qatar - 01 March 2015 - MEEZA, the leading Managed IT services and solutions provider in Qatar, has been certified by the Service Desk Institute (SDI) with 4 Star IT Service Desk Certification ( ...