I'm curious to see how other helpdesks implement who gets to update and close out tickets in your system, and how a ticket can be ruled as completed, and thereby closed out. Lately, we've taken to ...

Every professional knows that technology can malfunction at any time and in unexpected ways. When things go wrong, end users — whether employees or customers — need a way to report the issue to a ...

Whether you’re on the IT team at a company or work for a managed service provider (MSP), a help desk ticketing tool is a must for providing solid tech support. These applications give IT staff and end ...

In September, Children’s went live with Symantec ServiceDesk, a help desk software solution that tracks tickets through the cycle of a service issue. “It keeps track to make sure that tickets are ...

Ticketing software and help desk software are terms often used interchangeably. However, there are stark differences between the two. Ticketing software focuses on lodging, handling, and solving ...

Constantly Updated — The download contains the latest and most accurate details. Enhance Your Processes — Get access to an 11-page PDF explainer and a spreadsheet checklist. Find the Best Option — The ...

Ticketing software for help desks is a critical component for companies seeking to deliver superior customer support. Such software enables businesses to manage and coordinate customer requests ...