On June 13, Mercury Interactive announced that it is expanding its reach into the IT services management market. The company is tackling the service desk and has acquired PowerHelp IT software from ...
Half the battle with properly managing IT infrastructure and applications is adhering to best practices. The other half? Putting technology in place to automate, monitor and speed problem resolution.
It's a dead heat. Edge: Even To ITIL or Not to ITIL? The most polarizing line of demarcation among help desk software solutions is whether or not a service adheres to the Information Technology ...
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