Inbound phone support is a complex and challenging career for anyone to pursue. An agent is expected to walk a thin line between satisfying demanding customers and representing the interests of the ...

SUPERAGENT AI has launched the Outbound AI Agent and the Inbound AI Agent for automating the entire top of the sales funnel to create and capture new business opportunities around the clock. "While ...

Inbound customer service representatives answer questions and provide sales assistance. These live operators are your employees and it’s up to you to house them, equip them and train them. These ...

SunTrust Bank ranked highest in the First Half 2007 O'Connor & Associates Industry Benchmark Report which measures the effectiveness of inbound sales agents. The agents are scored for their ability to ...

“As companies turn to more targeted direct mail, e-mail and advertisements to drive inbound calls, these initiatives will create the need for more sophisticated inbound agents,” says Jeff Furst, ...

DENVER--(BUSINESS WIRE)--StarTek (NYSE: SRT) announced it is ranked in the top 10 in five categories in the recently published ContactCenterWorld.com 2009 “Top Outsourcer Awards.” StarTek ranked 6 th ...