Another avenue into the enterprise contact center for Genesys. Last week Genesys announced a definitive agreement to acquire privately-held customer interaction analytics firm UTOPY. While financial ...
Businesses are swiftly grasping the value of data-driven insights in improving customer interactions and streamlining processes to help them personalize services, improve first-call resolution rates, ...
DENVER, Dec. 7, 2022 /PRNewswire/ -- Contact centers are looking to transition quickly from physical, on-premises solutions to cloud-based and hybrid models. This helps them gain flexibility, data ...
Salt Lake City, UT, Rochester, NY, London, Montreal, March 11, 2025 (GLOBE NEWSWIRE) -- Inoria – a CallTower company, a Premium Genesys Partner and leading provider of customer experience (CX) ...
WALTHAM, Mass.--(BUSINESS WIRE)--CallMiner, the leading provider of conversation intelligence to drive business improvement, today announced new integrations with Genesys Cloud CX and Amazon Connect, ...
Sentient Machines, a fully AI-driven omni-channel conversation platform, now combines with Genesys Cloud™ for game changing actionable insights to transform team productivity and customer experience, ...
Grand View Research valued the worldwide contact center interaction analytics market at $1.9 billion last year and expects it to reach $5.8 billion by 2030, growing at a compound annual rate of 20.5 ...
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