If you want to know how you can best help a customer, you must ask. And there's a real art to interviewing customers so that they reveal the needs and opportunities your offering can meet. First, you ...

I recently had the chance with Mikkel Svane – founder, chairman and CEO of Zendesk – to discuss customer service, entrepreneurship, company culture and customer support, on the occasion of the ...

SEOUL, Aug. 21 (Yonhap) -- Euisun Chung, the executive chair of Hyundai Motor Group, has highlighted the role of customers in the group's growth and the future of the mobility industry in an interview ...

With staffing shortages causing great problems it is critical retailers retain their best employees and avoid losing them because of the rising levels of abuse they face at the hands of customers. To ...