Anand Subramaniam is SVP Global Marketing for eGain Corp. eGain’s solution automates digital-first customer engagement for global brands. Working as a contact center agent was never for mere mortals.

This year may see knowledge management more directly intersect with law firms’ growing adoption of artificial intelligence, ...

AI-powered, interactive knowledge bases are transforming static documentation into dynamic, contextual experiences that learn from every user interaction.

Knowledge systems refer to structured frameworks that facilitate the organization, management, and dissemination of information. They enable scientists to collaborate effectively and advance knowledge ...

While there's been some speculation that AI could lead to the death of SaaS, the reality is that AI has a lot to learn from today's enterprise application vendors before it can afford to kill them off ...