Instead of turning to registered nurses to sort the glut of MyChart messages from patients, Penn Family Care, a practice in Philadelphia with more than 60 clinicians, handed the task to certified ...

Louisville, Ky.-based Norton Healthcare said it is continuing to work through a backlog of MyChart messages as well as delays in network-related capabilities after a cyber event forced it to ...

Every day, patients send hundreds of thousands of messages to their doctors through MyChart, a communications platform that is nearly ubiquitous in U.S. hospitals. They describe their pain and divulge ...