The best call center software is RingCentral, providing omnichannel functionality, helpful project management tools, and a range of advanced features like interactive voice response (IVR). RingCentral ...
Call center quality assurance (QA) software — and its enterprise counterpart, contact center quality assurance software — have become essential for businesses that want to provide consistently high ...
Struggling to choose the best call center software for your business? Compare top options to find the solution that fits both your team and budget. There are dozens of call center solutions available ...
Since the start of this year, the pan-European group Project BISON has been working on a software package for real-time speech analytics across a number of languages. Led by Czech-based Phonexia, the ...
SAN DIEGO--(BUSINESS WIRE)--Call Center Studio, a leader in multi-channel, scalable AI-powered software for call center operations, has integrated Call Progress Analysis (CPA) software from LumenVox, ...
Interactive Intelligence Group Inc, a U.S. provider of software and services for call center operators, is exploring strategic alternatives, including a potential sale, according to people familiar ...
SAN FRANCISCO, CA--(Marketwired - Mar 10, 2014) - For many businesses that handle large call volumes and customer interaction, having the right call center software is essential. Call centers are the ...
Genesys Telecommunications Laboratories Inc., a call-center software company that counts Permira and Technology Crossover Ventures as backers, agreed to buy rival firm Interactive Intelligence Group ...
Call-center software company Genesys said it agreed to buy rival firm Interactive Intelligence Group Inc. for roughly $1.4 billion, as it seeks to bulk up amid a changing consumer landscape. Under the ...
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