Businesses can now oversee and guide every customer interaction in real time, creating a new role in the customer experience center: the AI Supervisor. "As AI agents handle more and more customer ...

Artificial intelligence (AI) is a game-changer for financial advisors who want to run their businesses more efficiently, and without neglecting the client experience. One of the latest innovations ...

Calix powers the next-generation of agentic AI with Calix Cloud, where broadband service providers can combine human ingenuity with the Calix Agent Workforce built on over a decade of ...

Silverback AI Chatbot has unveiled the latest development in its platform with a continued emphasis on AI Agents, strengthening their role as a foundation for business process automation and customer ...

As a tech journalist, Zul focuses on topics including cloud computing, cybersecurity, and disruptive technology in the enterprise industry. He has expertise in moderating webinars and presenting ...

As organisations face mounting pressure to scale threat detection, investigation and response with leaner teams, many are turning to artificial intelligence (AI)-driven solutions to support this shift ...

AI ‍ ‌‍ ‍‌ remains the major factor of rapid changes in the workplace. The previous year was marked by one of the most significant innovations in the world of work with the arrival of AI agents. These ...

A handful of cybersecurity firms are leaning heavily into wrapping artificial intelligence (AI) agents in synthetic personas, creating digital AI employees that interact with security teams and act as ...