The last thing any company wants when launching a long-awaited, high-profile tech project is being met with a slew of missed bugs and user complaints. A thorough quality assurance process not only ...

An essential step before a new tech product or service is launched into the market is quality assurance—making sure the end product functions as intended and that features are optimized for a good ...

A recent column on The Future of Commerce cited an eBay study which found that 77 percent of shoppers expect a seamless, integrated experience regardless of whether they’re in store, online or using a ...

Having the opportunity to contribute to a completely unique project is what makes a software engineer’s heart sing. For Katherine Diaz, a Quality Assurance Engineer at Avantica, a Costa Rica-based ...

Techniques such as pair programming and peer code reviews, among others, can improve the quality of software, but defects will always slip through the cracks.The aim of QA is to help your development ...

Mozilla has a great team of QA engineers working on Firefox 3, but it depends on broader community involvement to get the job done. One important way that Firefox users can become a part of the ...

Contact centers are the frontlines for customer interactions and play a significant role in shaping customer perceptions and building loyalty. Maintaining quality assurance (QA) within the contact ...