Personal mission statements are a great New Year’s resolution. Equally important, and longer-lasting, is your company’s mission statement. First, let’s be clear. It’s not the same as your vision ...

Many approach communications as a one-way street, endlessly fretting over body postures, vocal tones and choice of words. In reality, the effectiveness of communications depends crucially on the ...

I’ve talked in the past about conversations being like driving a car: Know where you want to go before you get in; keep the car on the road rather than sliding off into a well-worn emotional ditch.