This paper has been motivated by a fleet optimization problem faced by one of the leading European cargo rail companies. The company operates a fleet of more than 100,000 rail cars and annually ...

Queuing techniques are systems put in place to serve customers in an orderly manner. Queuing techniques prevent chaos in customer service by ensuring the company can serve one at a time, on an ...

Here's an interesting tidbit on how queuing models are used in designing Manhattan supermarkets, and what we might learn for the contact center. A couple of features here and here have some in-depth ...

In this paper we consider a class of job shops with a dispatch area and a machine shop, where operational controls are exercised at the dispatch area as well as at the machine shop. For such dynamic ...

Although queuing, or taking a place in line, is rarely anyone's favorite activity, it's the cornerstone of efficiency and organization for many companies. The idea is simple: At any given moment, ...

Queueing-Inventory Systems represent a critical integration of queueing theory and inventory management, merging the stochastic nature of customer arrivals and service times with the practical ...