In a sea of help desk products dominated by a few vendors, one small to mid-tier provider gained strength through acquisition. Numara Software expanded its reach into the service desk management space ...

PLEASANTON, Calif.--(BUSINESS WIRE)--ManageEngine, the real-time IT management company, announced it is augmenting ServiceDesk Plus, its ITIL-ready help desk software, with new integrated asset ...

Salt Lake City – January 12, 2011 – LANDesk Software, a global leader in systems lifecycle management, endpoint security and IT service management, today announced LANDesk' Service Desk 7.4, a ...

Through the wave of enterprise electronic health record implementations over the past ten years, I’ve seen and heard many organizations come to the conclusion that their traditional help desk ...

A company that sells multiple products for managing the IT infrastructure has announced the addition of a project management component to its main service desk offering. The enterprise edition of ...

Whether you’re on the IT team at a company or work for a managed service provider (MSP), a help desk ticketing tool is a must for providing solid tech support. These applications give IT staff and end ...

I started my IT career doing help desk/support for about 4 years, after which I moved into a business analyst position, and then to my current position as a project manager. In all I have about 8 ...

Editorial Note: We earn a commission from partner links on Forbes Advisor. Commissions do not affect our editors' opinions or evaluations. The help desk software market is growing rapidly as ...

Managing IT from a services perspective is clearly on the rise. In a recent newsletter, I wrote a summary of the results of EMA’s service-level management acceptance survey of 46 IT professionals, ...

Zoho Desk requires you to install a free add-on (IT Asset Tracker) via Zoho CRM to unlock IT asset tracking capabilities. We’ve rated the best free asset tracking ...