Customers of today are spoiled for choice. One unfortunate experience with a company, and they won't take much time to switch to a competitor. It doesn't matter which industry your business is in or ...

The Cuyahoga County Office of Child Support Services has launched new online tools for document signatures and live chat, aimed at making the agency more accessible and easier to use for parents and ...

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Good customer service teams can help maintain healthy customer relationships and build back any trust that may have been lost due to a poor experience. Conversely, a bad support team can have the ...

The digital, always-connected world has created a new kind of client that bristles at the prospect of waiting and demands convenience. Live chat apps expedite your first contact with potential clients ...

Join our daily and weekly newsletters for the latest updates and exclusive content on industry-leading AI coverage. Learn More Live chat has become ubiquitous as a sales and support tool for software ...

Thanx, the leading loyalty and guest engagement platform, announced today the launch of live chat support within their merchant dashboard. Live chat gives merchants instant access to the Thanx team ...

During the 22nd Annual Meeting of the Special Interest Group on Discourse and Dialogue (SIGDIAL 2021) this week, Bloomberg engineers are showcasing their expertise in Natural Language Processing and ...