In what might be one of the most easily predictable AI missteps to date, Taco Bell's recent move to replace human employees with AI to help manage drive-thru orders has gone spectacularly wrong. From ...

Artificial intelligence is a massive help to everyday processes and work, but over at fast food chain Taco Bell, it is not as effective compared to humans. Taco Bell's management recently admitted ...

Taco Bell is reportedly reconsidering its use of artificial intelligence to take care of its drive-thrus — and it looks like a couple of viral clips of orders gone wrong is the reason. The restaurant ...

That distant ringing? It’s the sound of the Taco Bell death knell, tolling for the restaurant chain’s shambolic AI-powered drive-thrus. We exaggerate, but only a little. The much-maligned tech ...

Last year, Taco Bell made a simple bet that Alexa-like voice assistants could handle the drive-thru window. It didn’t consider whether people could handle dealing with AI. According to the Wall Street ...

The chain rolled out a voice AI system to more than 500 U.S. drive-throughs beginning in 2023 to cut errors and speed service. But customer videos showing the bot looping prompts or accepting prank ...

Dane Mathews believes the drive-thru is ready for a “reinvention.” Taco Bell’s chief digital and technology officer is working to ensure his company is leading the charge. During an interview at the ...

*AI is quickly becoming a staple at Taco Bell drive-thrus, with the technology already taking orders at numerous locations. According to Joe Park, the chief digital and technology officer at Yum!