Tech support scammers are modern-day con artists, preying on our deepest technological fears and vulnerabilities. Tammy of Flagler Beach, Florida, recently reached out to us with a concerning email: ...

AT&T is now offering its customers, and even non-AT&T customers in-home support for everything from computer set-up to flat screen TV installation. Marguerite Reardon Former senior reporter Marguerite ...

Through pop-up windows on computer screens, emails, text messages and phone calls, scammers target seniors by pretending to be tech support, there to help solve invented “problems” with their ...

I love my 78-year-old mother and do whatever I can to help. But when she has computer trouble, she spins into a frustrated tech spiral, starts lashing out, and I want nothing to do with her. The ...

Of course, getting that peace of mind doesn't always come free. Mordor Intelligence reports that the US market for tech support services is worth $10 billion now and will grow to $14.57 billion by ...

When I was a developer in 2002, I joined a startup computer software company as a product support engineer. In this support role, my developer mindset gave me a unique perspective of the ...