REDWOOD CITY, Calif.--(BUSINESS WIRE)--Cyara, provider of the award-winning Automated Customer Experience (CX) Assurance Platform, today closed its acquisition of industry-leading automated chatbot ...

How one not-for-profit org scaled from one to 30 agents in a week and is now processing 3,000 COVID tests per day with the help of Zendesk. When Testing For All launched in April 2020, it was with a ...

The market for software that goes through companies’ automated customer service systems to make sure everything works as it should (that transfers happen smoothly, that links work, that phone tree ...

A recent webinar explored the value of automated chatbot testing. Businesses can take their customer experience to the next level with technology such as voice assistants, chatbots and conversational ...

In today's business world, digital experiences have become the make-or-break factor. They're the virtual front doors to enterprises, the first impression that counts. In 2022, the global e-commerce ...

Expertise from Forbes Councils members, operated under license. Opinions expressed are those of the author. Think about a trip you took recently (good or bad) or recent experiences with your own ...

As a founder who built an Inc. 500 company and coached dozens of teams on innovation strategy, I’ve learned that the biggest innovation failures come from false confidence in customer understanding, ...

Value stream management involves people in the organization to examine workflows and other processes to ensure they are deriving the maximum value from their efforts while eliminating waste — of ...