“If you wish to prosper, let your customer prosper... When people have learned this lesson, everyone will seek his individual welfare in the general welfare. Then jealousies between man and man, city ...

Forbes contributors publish independent expert analyses and insights. I'm a customer experience consultant and customer service trainer. This article is more than 9 years old. Customer service ...

It is said that bad news travels faster than good news. When it comes to customer service, if the service is bad, the world will know. Good customer service keeps customers coming back, giving ...

In customer service training circles, there’s a belief that you can't train for empathy. In other words, the empathy required by a customer-facing employee is a fixed personality trait, something that ...

The acclaimed television series will spotlight how Samsung is redefining customer care through advanced training programs, ...

ANSBACH, Germany (Feb. 5, 2020) -- U.S. Army Garrison (USAG) Ansbach housing employees have attended two of four training modules designed to increase their professional customer service abilities.

Minneapolis 311 and the Service Centers are closed for a one-day training to improve the customer service experience.

Today more than ever, excellent customer service is needed to retain customers. People are tired of spending hours on the phone with rude service people only to find their problems unresolved.

We have all been in situations where we have been treated poorly by a food server, service manager, receptionist or product installer. The end result of such an encounter is typically a vow to never ...

Artificial Intelligence is being used for a novel purpose: training customer service staff to handle irate customers through an AI-powered, foul-mouthed robot. Airtel and Google Cloud have ...

EMPLOYEE learning and development is important because it contributes to personal effectiveness and performance. Last week, we discussed how team training binds the company together and improves ...