The customer service function is now a vital element of your business model. Customer service reps handle customer questions and complaints but they also cross sell products. It is now common to ...
The type of contractual provisions that a company is required by the GDPR to impose upon a service provider differ based upon two primary factors: (1) whether the service provider is a “processor,” a ...
No matter what business you’re in, you want leverage. Leverage simply means getting the greatest returns with the least amount of energy. I’ve spent my entire career running service businesses, as ...
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