First days at a new job can certainly be intimidating. New employees are bombarded with policies, systems, faces, and expectations, all while attempting to locate the coffee machine. It’s exactly […] ...

Public-sector professionals can hardly go more than a day or two, it seems, without reading about artificial intelligence, or hearing about how peers use AI, or receiving an AI sales pitch from a ...

BenchmarkPortal’s Learning Channel+ is a subscription-based microlearning library built for contact center agent training and coaching, featuring 50+ workplace-friendly videos in approximately ...