Conduent CXM teams are managing rebookings and providing general customer support, which includes flight changes and cancellations. These are some of the most challenging issues for travelers, so ...

My wife and I planned a trip to London and Paris using points that we had transferred from Chase Ultimate Rewards to Virgin Atlantic specifically for our flights. The itinerary included a flight from ...

The COVID pandemic put a huge strain on Virgin Atlantic Airway’s customer service operation. All its communication channels were flooded, whether digital, telephony, social, or via the CRM system, and ...

PLEASANTON, Calif.--(BUSINESS WIRE)--Medallia, Inc., the global leader in customer and employee experience, and Kantar today announced that their partnership with Virgin Atlantic has been awarded the ...

NEW YORK & LONDON & MUMBAI, India--(BUSINESS WIRE)--WNS (Holdings) Limited (NYSE: WNS), a leading provider of global Business Process Management (BPM) services, today announced that it has ...

Duncan is an award-winning technology industry analyst, specialising in cloud computing, blockchain, martech and edge computing. Amperity, an enterprise customer data platform (CDP) for consumer ...

The MarketWatch News Department was not involved in the creation of this content. Recent award success cements strong partnership, lays foundations for program expansion beyond CX to incorporate brand ...